Support/FAQ

Click here if you would like to contact our support department.

IMPORTANT: It is very important that everyone realizes that these FAQ pages are always being worked on and they may or may not be up to date. We will do our best to keep them up to date by working on them as much as possible.

This page is a collection of support questions and answers that were generated by our staff in reference to questions submitted to support by our clients. If you think of something that is missing from this database please send us an e-mail and we will add it as soon as possible. 

Last Updated: August 16, 2009

Quick access:
Basic | Scripting (cgi) | Databases | Mail Settings | DNS Servers | SSL (Secure website) | Webmail | Accepting credit cards


Basic

Scripting (CGI)

Databases

Mail Settings

DNS Servers

SSL (Secure website)

Webmail

Accepting Credit Cards


How do I get started with a new account?

There are 2 ways to setup an account. One is to fill out our order form which is located on our website, another is to contact sales (we respond to support questions in 30 minutes or less)

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Can I pay without using a credit card?

Yes, you can pay with a money order or check.

Address:
MavrickTeam, Inc
14260 NE 12 Ave
North Miami, FL 33161

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What if my domain name is already registered?

If your domain name is already registered we will contact the registrar for you and modify the dns information. All you have to do is approve the changes once you receive an e-mail from the registrar. Please note that if your domain name can only be changed via a login or password we will not be able to do anything. If you provide us with the login or password then we will modify the dns information for you, otherwise simply change the dns information yourself.

The correct DNS ( name servers ) info are:
ns1.ihostthem.com (primary)
ns2.ihostthem.com (secondary)


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How can I transfer my files from my current host?

Transferring files is simple. You can use your favorite ftp program ( eg. cuteftp or ws_ftp ) and download the files to your local computer and then re-upload the information to our servers. If you use a program like FrontPage then you can simply publish your files to the servers IP address or your domain name once it is pointing to our servers. We also provide this service for no cost.

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What is the default file?

At this time the default file for each directory is index.html and index.php

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What credit cards does MavrickTeam, Inc accept?

We currently accept Visa, Master, Amex, Discover

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I have a domain name already, how do I use it?

All you have to do is change the DNS ( Name Server ) information from your current host to ours. Within 24 - 48 hours your domain name will point to our servers and start to work with your account.

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What is the ftp address for my website?

The ftp address to your website is usually ftp.yoursite.com.

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What is the address to publish a web using Microsoft FrontPage?

The address to publish a web to should be http://www.yoursite.com
Note: be sure your website is accessible by typing the name before attempting this

What scripting languages are supported, if any?

At this time we current support Perl (CGI), PHP, ASP, ASP.NET
Note: Supported languages are planed based. Check support features of your purchased plan for more information.

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What file extensions are supported?

Almost any file extensions are supported

Below are that most common files extensions and the actions that will be taken by the server

.jpg -- > will display jpg image
.gif --> will display gif image
.png --> will NOT display image
.bmp --> will NOT display image
.cgi ---> will execute perl script
.asp ---> will execute asp script
.php ---> will execute php script
.aspx ---> will execute asp.net script
.pl ---> will NOT execute perl script (rename to .cgi)
.htm --> will display hypertext page
.html --> will display hypertext page
.shtml --> will display hypertext page and also execute SSI code
.shtm --> will display hypertext page and also execute SSI code
.txt --> will display text file

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Is SSI (Server Side Include) supported?

Yes, if it says so in your package description.
Note: Files with ssi code must end with .shtm or .shtml

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What is the path to cgi's ?

cgi scripts belong in the cgi-bin directory but will execute from anywhere

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What is the path to perl ?

/usr/bin/perl
Note: Not needed if you are on an NT server

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Why do I get errors when my cgi scripts try to write?

You are probably missing necessary permission on  that folder. You can set permissions with most ftp programs using the CHMOD command.
If you still cannot solve your permissions problem, contact support with the error message you are receiving and we will work with you to resolve the problem.

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Can my scripts run through SSL

Yes
Note: In most cases if you are using our FREE ssl cert the address to your site will be
https://secure2.ihostthem.com/<yourdomain>

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What databases are supported?

We currently support MYSQL
Note: Flat file databases are also supported such as comma separated (,), pipe (|) or tab separated.

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What are the POP and SMTP settings?

The incoming mail settings for your account should be mail.yourdomainname.com
The out going mail settings should also be mail.yourdomainname.com or mail.<your isp name here>.com

Note: If you are using our mail servers to send emails, you must configure your mail client to logon with your user name and password before sending. Also, in some cases you might need to configure the outgoing/sending mail server port to be 26 instead of the standard 25

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How do I configure Microsoft Outlook?

You should log into your webmail account from here then choose the configure outlook button. This will auto configure Microsoft Outlook for you.

You may also take a look at some generic configuration information here

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How do I set up an auto responder

Log into your webmail account from here then choose the auto responder button.

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How many auto responder am I allowed?

You can have as many auto responders as you have e-mail accounts.

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Does MavrickTeam, Inc support email forwarding?

Yes, forwarding can be configured under manage e-mail account in the control panel

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How many addresses can I forward to?

This depends on the hosting plan chosen

Why do my forwarders not work?

Most likely this is due to a misspelling in the e-mail address being forwarded to or your destination email address provider blocking forwarded messages. AOL is once such provider who constantly blocks forwarded messages.

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Can I send e-mail through MavrickTeam, Inc servers?

Yes, you can enter mail.yourdomain.com (example: mail.ihostthem.com) in the out going server field of your email client. You must also check the option that this server requires authentication and enter the same user name and password you would normally use to receive messages.

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What are your DNS servers?

ns1.ihostthem.com (primary)
ns2.ihostthem.com (secondary)

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Is ssl supported?

Yes, if it is described as an available package you purchases

What is the path to ssl?

https://secure2.ihostthem.com/<yourdomain>

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How much does ssl cost?

SSL will cost you nothing if your order a package with it included.

to get your own SSL check thawte.com or verisign.com for the latest prices

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Does MavrickTeam, Inc provide web mail access?

Yes, click the login link on our homepage

How much does webmail access cost?

At this time it does not cost you anything extra, you are also allowed unlimited storage based on your hosting package

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What is my login and password?

Your login and password for the webmail is the same password you set in the control or the same password you use for Microsoft Outlook.

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Can I accept credit cards on my website?

Yes, for more information on accepting credit card on your website, please contact our support department.

How much does accepting credit cards on my website cost?

MavrickTeam, Inc charges no direct fee to use it's shopping cart.

Shopping cart is integrated into your website and sends payments directly to your bank.

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If you questions you are looking for are not listed on this page, please do not hesitate to contact us
(c) 2009