ocsolutions.net will not be held responsible for
Service Outages resulting from non-ocsolutions.net
operated equipment including, but not limited
to, Internet NAP failures or congestion (MAE
East, MAE West, etc.) and non-ocsolutions.net backbone
failures. Additionally, ocsolutions.net will not be held
responsible for delays in the registration or
transfer of a domain due to InterNIC related
issues, for outages resulting from malfunctioning
customer scripts or applications that are installed
by the customer, nor for unusual traffic spikes or
"denial of service" attacks on customer web sites.

Refunds will be issued upon request by the
customer and upon determination that a Service
Outage, as defined by this guarantee, has
occurred. Refund requests must be made within
thirty (30) days of the issuance of the invoice
that represents the time period during which the
Service Outage took place. Regardless of the
number of outages, all refunds are limited to
one month's hosting service fees and do not
include excess usage fees, setup fees or other
non-standard recurring charges. Additionally,
Service Outages will not include downtime due
to Acts of God, nor for outside security breaches.
Finally, ocsolutions.net will not be held liable for
Service Outage damages resulting in the loss of
prospective profits or anticipated sales or as a
result of expenditures, investments, or
commitments in connection with the business.